Privacy
CHANNEL processes account email, legal entity qualification documents, service contacts, orders, approved payment information, purchasing records, licence inventory and support requests to provide access, review partners, fulfil services, reconcile funds and maintain audit records. Privacy requests can be sent to j@hkaiiff.org.
Customers access their own services. Partners access their channel’s orders and necessary customer details. Headquarters access follows assigned operational roles. Qualification documents and transfer receipts are private; approved payment codes are shown only in the relevant authorized storefront or order context.
We use service providers for hosting, secure data storage, account access and service emails. They process only the data needed for those purposes, which may involve cross-border processing. CHANNEL does not store card details entered with a hosted payment provider.
The relevant product provider receives the customer and order information necessary to provide the purchased service.
Essential cookies support sign-in and remember your language preference. An internet connection is required to access current account information and submit requests.
Use a support ticket or j@hkaiiff.org to request access, correction, export or deletion. Requests are reviewed against identity, contractual, financial and applicable retention requirements. Necessary fulfilment and audit records may need to be retained. Partner termination does not delete valid customer services.