HELP CENTRE

Answers before and after you join.

Grouped by topic. If your question is not here, write to j@hkaiiff.org or open a service ticket in your account.

Partnership

Who can become a partner?

Agencies, studios, creator communities and professional service businesses with relevant customer relationships and the ability to provide ongoing support.

How long does review take?

CHANNEL reviews complete applications in the order received and may ask for additional documents. You are notified by email when a decision is made.

Is there a cost to join?

Some tiers require an entry prepayment, which becomes your purchasing balance, and some require a separately recorded security deposit. The amounts are stated before you commit.

Can I use my own brand?

Yes. Your partner page shows your business name, logo, contact details and services alongside your CHANNEL partner identity. The brand guidelines describe what you may and may not say.

Is this a multi-level programme?

No. Tiers are cooperation levels. There is no downline income and no commission on other partners.

Products

What exactly do I sell?

INDEX records and service levels delivered by hkaiiff.io, and NODE annual plans delivered by aif.market, as listed in the CHANNEL catalogue. You may add your own services on top.

Does an INDEX record prove ownership?

No. It is a structured index record and due-diligence basis, not a copyright registration or legal instrument. Partners must not claim otherwise.

Can customers buy NODE monthly through me?

CHANNEL partners purchase annual terms. Monthly billing is available to customers directly on aif.market.

Where do customers manage their products?

INDEX at hkaiiff.io, NODE at aif.market. Their CHANNEL account shows orders, progress and management links.

Pricing and settlement

What do I pay?

Your tier’s purchase price per product and currency, shown after sign-in. Prepaid purchases use the prepaid unit price; bulk purchases use the bulk unit price above the minimum quantity.

Which currencies can I use?

USD, HKD, EUR, GBP, SGD and JPY, each as an independent account and price list. There is no automatic conversion between them.

Can I get a refund?

Unused, unreserved prepaid funds can be refunded after reconciliation, subject to review. Bulk licences are purchased products and are not converted to refundable balance. Mandatory legal remedies are not excluded.

How do customers pay?

Directly to you, through a payment method CHANNEL has approved for your business. You issue invoices and handle retail refunds.

Brand and identity

How do I show that I am authorised?

Use the CHANNEL partner identity mark for your tier, show your authorisation number on your partner page, and point customers to the verification page on hkaiiff.channel.

Can I register a domain or account with the HKAIIFF name?

No. Partners may not register domains, social accounts or official accounts that contain HKAIIFF, INDEX, AIF or the festival’s name. Use your own brand with the partner identity.

May I call myself an official or exclusive agent?

No. The permitted wording is HKAIIFF CHANNEL Authorized, Silver, Gold or Core Partner.

Customer service

Who supports the customer?

You provide first-line service; CHANNEL supports you through service tickets. Product platforms support product use through their own service centres.

What if delivery fails?

An explicit failure releases your reservation. An unknown result waits for CHANNEL’s reconciliation and is retried under the same order number, so customers are never charged or delivered twice.

What happens to customers if I stop?

Their delivered services continue. CHANNEL can arrange continued service under the original records.

Legal

Which documents govern the partnership?

The partner terms published on this website, the price list and product terms in force when an order is created, and your partnership agreement where one is signed.

Which law applies?

HKAIIFF CHANNEL is operated by Hong Kong AI International Film Festival Limited, a Hong Kong company. The governing law and dispute resolution are set out in the partnership agreement.

How is my data handled?

See the privacy policy. Qualification documents, remittance proofs and payment details are stored privately and shown only to the roles that need them.

Still need help?

Write to j@hkaiiff.org. Partners can open a service ticket in their account.

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